Refunds and Returns

You can return most items for a refund within 30 days of delivery.  The item must be in its original condition and packaging to be accepted. We will refund to your original form of payment.

Defective items, shipping damage or loss must be reported to us within 3 days of delivery date.

You will be required to return the item at your own expense. If you return a defective, damaged or incorrect item, you'll be refunded the full shipping cost once your return is processed.

A 20% restocking fee will apply to returns not due to a defective item, shipping errors or damage in transit.

There are some items that can’t be returned:

  • Clearance items
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items you have already assembled
  • Items marked “Non-Returnable” on the product page
  • Open Box Items

Any outbound shipping charges collected on the order will not be refunded. This includes:

  • Normal shipping charges paid on the order
  • Upgraded shipping charges
  • Assembly services included with delivery

However, if your item is damaged or defective, these exceptions do not apply.

Modified Return Policies

Our return policy varies for some products and special-occasion purchases. 

Mattress Return Policy: Mattresses are non-returnable if opened or taken out of their plastic wrapping. 

Large Appliance Return Policy

You can return a large appliance within 30 days of delivery as long as it has not yet been installed and is returned in the original packaging

Before installing the appliance, please double check the following when it arrives:

1) Inspect the box for any damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery driver and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.

Initiating a return

To initiate a return, Click Here.

No items will be accepted without a valid RMA number.

If you have any other questions, please contact us and we will do our best to assist you.

Be the first to know about our best deals and special sales. Signup now before you miss out!
RayneCraft.com Email List Signup
We'll never share your email address with any third-parties.