Refunds and Returns

Most items can be returned for a refund within 30 days of delivery.  The item must be in its original condition and packaging to be accepted. We will refund to your original form of payment.

You will be required to return the item at your own expense. If you return a defective, damaged or incorrect item, you'll be refunded the full shipping cost once your return is processed.

A 20% restocking fee will apply to returns not due to a defective item, shipping errors or damage in transit.

There are some items that can’t be returned:

  • Clearance items
  • Personalized items
  • Items you have already assembled
  • Items marked “Non-Returnable” on the product page
  • Open Box Items

Any outbound shipping charges collected on the order will not be refunded. This includes:

  • Upgraded shipping charges
  • Assembly services included with delivery

However, if your item is damaged or defective, these exceptions do not apply.

Mattress Return Policy

Mattresses are non-returnable if opened or taken out of their plastic wrapping. 

Initiating a return

To start a return, use our Return Tool.

No items will be accepted without a valid RMA number.

If you have any other questions, please contact us and we will do our best to assist you.

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